Contact
Get in touch
Email is the fastest route. We aim to reply within two business days.
support@brainrate.orgBefore you write
Things we can help with
Purchases and refunds
Include the email address you paid with. Our refund criteria are on the pricing page.
Account access
Locked out? Try a password reset first, then write to us if it doesn't arrive.
A test that went wrong
If a session broke mid-test, tell us roughly when it happened and which form you were taking.
Scoring questions
Most are answered on the methodology and accuracy pages.
Data and privacy
Requests to export or delete your data — see privacy. You can also delete your account yourself from your account page.
What we can't do
We can't provide clinical interpretation, diagnoses, or documentation for school, work, legal or immigration purposes.